Monthly Archives: May 2018

Why​ Ask “Why?”

By, Lou Quinto, Executive Coach and Speaker

“Why?” is such an easy question to ask. I suppose that’s why it’s a child’s favorite question.

Having raised two daughters, I remember going through a period in each of their lives when it seemed the only question they knew was, “Why?” At first, it was cute because I viewed it as their thirst for knowledge. I also have a theory that it is an innate human trait for each new generation to garner as much information from the previous generation in order to seamlessly perpetuate life and our society. Children are natural problem solvers. They keep asking “Why?” until they have gleaned all the information available.

Child: “Why do I have to go to school?”

Parent: “To learn.”

Child: “Why do I need to learn?”

Parent: “So you can grow up to be smart.”

Child: “Why do I need to be smart?”

Parent: “So you can get into college.”

Child: “Why do I need to go to college?”

Parent: “So you can get a good job.”

Child: “Why do I need a good job?”

Parent (Now exhausted with this exercise): “Because Daddy says so!” OR “I don’t know, go ask your Mom!”

Child: “Oh! OK!”

Mission Accomplished! I now know as much as Dad on the subject of why I have to go to school…

This technique is actually a tool of good critical thinkers. There is a name for it. It’s called the “Five Whys.” It’s a basic process to gather information to solve a problem by asking the question “Why?” five times, or until there is no more new information available. This is most useful in identifying the root cause of most problems.

When my youngest daughter, Tess, was born, I remember my older daughter holding her new baby sister and looking up at me and saying, “Dad, we’re gonna have to teach her everything.” I laughed because my older daughter, Caitlin, was only 6 at the time. The fact that she thought she was at a point in her life where she believed she already knew everything didn’t escape me. As time went on and she reached her teenage years the point that she did know everything – and I no longer knew anything – was a frequent topic of intense debate between us! Caitlin stopped asking, “Why?” because she assumed she knew why!

I think every parent remembers that night when they went to bed, and their child considered them the smartest person in the world only to wake up the very next morning and find that during the night that same child had arrived at the conclusion that they were being raised by idiots! Ah, those cherished memories of raising children!

The fact is, most – if not all – of us stopped asking “Why?” as often as we should a long time ago. Today, this prevents us from gathering good information that helps get to the real cause of our problems. Some people refer to the process as “peeling apart the onion.” Each peel reveals a new layer. Or, you can equate asking Why? five times to those egg-shaped Russian dolls where you open one doll and it reveals another doll…. And another…. And another…. Until you get to the last doll that is the smallest of them all.

Root causes are similar to that last Russian doll – small, simple, and most times easy to handle.

In my work as a critical thinking skills executive coach, I have encountered that most people or teams focus on problems as the first doll that they see and don’t do a good job of asking questions – such as “Why?” – to open it up to reveal the next doll. This happens for a variety of reasons. The three root cause reasons are:

  • Overrated Intuition – Individuals assume they know what the root cause is and therefore, there is no need to ask any more questions. In your gut, you believe you know the root-cause and you jump immediately to generating solutions.
  • Time – In order to keep up with our fast-paced business environments and demand for high productivity individuals see questions leading to more information that eventually spins into analysis-paralysis. So again, there is the tendency to spring into identifying potential solutions. Usually, these solutions only address the symptoms of the problem and the root-cause continues to wreak havoc and be disruptive.
  • Ego – Many people view asking “Why?” as highlighting a personal knowledge deficiency. “If I ask ‘Why?’ others will discover I don’t know and that will tarnish my image as a manager or subject matter expert and I will lose the respect I need to lead.” To which I reply, “Get over it. If you knew everything you wouldn’t be sitting behind that desk. You’d be on a yacht in the Caribbean enjoying your millions because you have all the answers to every business problem in the world.”

Whatever your reason may be for not asking “Why?” more often, get over it! Get in the habit of asking “Why?” You will find the benefits – especially when working with others – will exceed just gathering more information. It will help:

  • Increase collaboration within your teams or work groups because they will come to know that you value their input and won’t be quickly dismissed.
  • Your co-workers – and family members – will feel more comfortable expressing their points of view around you.
  • It will make you humble and appear less arrogant.
  • And finally, you will learn so much more then you do now.

So, when you’re done reading this, ask yourself; “Why don’t I ask ‘Why?’ more often?” Then take steps to do so!

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Lou Quinto has been working with companies and their associates internationally for over the past 25 years primarily in the area of critical thinking and communication skills. He is a Master Coach and Keynote Speaker for Action Management Associates in Plano, TX and a Senior Consultant on the Leadership and Organizational Effectiveness team for Executive Development Associates in Oklahoma City, OK. You can read more of his insights on this blog, Metacognition or you can contact him at louquinto@gmail.com. Originally from New Jersey, today Lou resides in Indianapolis, IN.

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Open Mind: A Cure for Cognitive Bias

By Lou Quinto
Executive Coach and Speaker

Fake News…. Alternative Facts….

These are two terms that we hear too much of in the news these days, and they are invading our team and project meetings.

I don’t intend to get into a political debate. What I do want to highlight is the phenomenon of cognitive bias that causes us to rely only on that information which is not in conflict with what we already believe to be true and how it is detrimental to sound critical thinking. Every critical thinking process you can employ adheres to the old adage; “Garbage in, garbage out.” Thereforeif you only use information with which you believe to be true or agree, chances are you will fail in solving your problems correctly, creating solid strategic plans or making accurate decisions.

Cognitive bias occurs because of several reasons:

  • You take mental shortcuts when solving problems or making decisions to save time.
  • Too much information is available, and you gravitate to only that information with which you are most familiar or you believe to be true.
  • You are motivated by emotional or moral reasons.
  • You yearn to be “in-sync” with your associates or friends – Peer pressure or Groupthink.

There are 120 types of cognitive biases that we all experience when assessing situations, solving problems, generating solutions, and making decisions. It’s a regular smorgasbord! Without having to spend years in therapy to break through these biases there is one easy solution we can all practice which will help us steer clear of cognitive biases – having an open mind. An open mind will permit you to look at information that may be in conflict with your experiences and what you understand to be true. Ultimately, an open mind leads to more accurate decisions, plans, and solutions.

Here are ten suggestions you should consider acting on to keep that door to your mind open on a regular basis:

  • Listen More Than You Talk!

When you talk, you reinforce what you already know and believe. When you listen, you hear information that may be different from what you know and believe.

  • Think Positive, Before Negative

Our brains are prewired to protect us. When someone brings up a new idea our brains have an “Automatic Negative Thoughts” trigger. Our first reaction is to give a dozen reasons why the idea is bad or why it won’t work. Force your brain to start thinking about the positives. Think how an idea will work, or what the benefits of that idea could be.

  • Never Say Never, Never Say Always

This mindset keeps your thoughts and beliefs static. The world around us is moving fast. Things DO change. Your thinking and thoughts must also change in order to stay up-to-date. By saying NEVER and ALWAYS you do not allow your thinking to evolve.

  • Avoid Making Snap Decisions

When you make snap decisions it’s usually because of overrated intuition– your gut. That means you do not think through decisions by using established criteria and facts. The more you do this, the more comfortable you feel making decisions “on the fly” which keeps your mind closed.

  • Respect Others’ Point of View

By respecting other people’s points of view, it prevents your brain from being immediately defensive about views, opinions, or feeling that are different than yours. This invites people to express their points of views more often. You will find It increases collaboration and teamwork!

  • Look for New Opportunities

Thomas Edison was quoted as saying, “There is a better way to do it, I have to find it.” Be like Edison and look for new opportunities to be more productive and more efficient. This mindset will help keep your mind’s door wide open.

  • Expand Your Network

We surround ourselves with people who tend to think like we do. They are your comfort zone and provide you a “safe place.” Expand your business network. Add new people to your circle of friends. These people will provide a diversity to your views and what you think.

  • Make Failure an Option

When thinking through new ideas, or different ways to do things, make failure an option in your mind. We naturally avoid failure at all costs so we will make judgments sometimes because of uncertainty or lack of knowledge. When you let yourself consider failure as an option you will not be quick to dismiss those ideas that appear on the surface as unsafe.

  • Get Away from Your Screens

This is the most difficult of all of the suggestions. We are addicted to our screens – computer screens, cell phone screens, TV screens, tablets, and even touch screens on our car’s dashboard. Make an effort to go on a technology diet. Each day, make a conscious decision to detach yourself from all screens for a period of time – one or two hours, initially. When you get on your screens you gravitate to information with which we agree – Facebook pages, Twitter or Instagram accounts, or texts to and from our friends. It confirms our beliefs. It makes us feel “safe.” Turn them off. Walk the dog. Go for a run or a bike ride. Better yet, sit down and talk with your family, friends, and neighbors.

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Lou Quinto has been working with companies and their associates internationally for over the past 25 years primarily in the area of critical thinking and communication skills. He is a Master Coach and Keynote Speaker for Action Management Associates in Plano, TX and a Senior Consultant on the Leadership and Organizational Effectiveness team for Executive Development Associates in Oklahoma City, OK. You can read more of his insights on this blog, Metacognition or you can contact him at louquinto@gmail.com. Originally from New Jersey, today Lou resides in Indianapolis, IN.

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Filed under Critical Thinking Tools, Problem Solving, Strategic Thinking